FAQs

How do I sign up for a newsletter? What is in the newsletter?

To sign up for our newsletter please click SIGN UP in the top navigation. We will send our newsletter to inform you of new styles, special events, and announcements.
 

Why should I be a registered user at Citizens of Humanity?

By becoming a registered user at Citizens of Humanity, you will have access to check on the status of your order, as well as create your own profile. This will allow you to store your friends' and family's addresses for a quick and easy checkout when sending them a gift.

Why do I have to provide my e-mail address and phone number?

If for any reason we find something suspicious regarding your order, our customer representative will contact you to verify your information.
  

What form of payment do you accept?

We accept Visa, Master Card, American Express and PayPal (U.S. orders only).

Will my credit card be charged immediately?

Your credit card will be charged once your order has been shipped. You will receive an email confirming your order and another one when your item has been shipped.
 

Do you ship internationally?

Currently Citizens of Humanity will only be shipping within the United States and United Kingdom. Other International shipping will be available at a later date.

Do you ship to PO boxes or APO/FPO addresses?

No, we do not ship to P.O. boxes or APO/FPO addresses.
 

When will my item be shipped?

United States orders that are placed Monday - Friday before 12 PM (Pacific Time) will be shipped out within 1 to 2 business days. Orders placed on weekends will be processed Monday. Please note: for customer protection, all orders are subject to review and delay may occur. Please take into consideration weekends and holidays.
 

How do I track my order?

To check on the status of your order please log into your account.. Once your order has been shipped we will send you an email confirmation with your tracking information.
 

Do you offer gift cards?

At this time, Citizens of Humanity gift cards are only available for our U.S. customers. Send your friends and family a Citizens of Humanity gift card. Your special someone will receive a virtual gift card.