FAQs

How do I sign up for a newsletter? What is in the newsletter?

To sign up for our newsletter please click here. We will send our newsletter to inform you of new styles, special events, and announcements.

Why should I be a registered user at Citizens of Humanity?

By becoming a registered user at Citizens of Humanity, you will have access to check on the status of your order, as well as create your own profile. This will allow you to store your friends' and family's addresses for a quick and easy checkout when sending them a gift.

Why do I have to provide my e-mail address and phone number?

If for any reason we find something suspicious regarding your order, our customer representative will contact you to verify your information.

How do I change or cancel or my order?

If for any reason you need to change or cancel after placing the order, please contact our Customer Service Department 1 (323) 923-1250 as soon as possible. We will try our best to accommodate your needs if your order has not yet shipped. If your order has been processed and is ready to ship, we may not be able to adjust or cancel your order. Please click here and follow the return process to exchange or receive a refund.

What form of payment do you accept?

We accept Visa, Master Card, American Express and PayPal.

Will my credit card be charged immediately?

Your credit card will be charged once your order has been shipped. You will receive an email confirming your order and another one when your item has been shipped.

Do you ship internationally?

Currently Citizens of Humanity will only be shipping within the United States. International shipping will be available at a later date.

Do you ship to PO boxes or APO/FPO addresses?

No, we do not ship to P.O. boxes or APO/FPO addresses.

When will my item be shipped?

Orders will be shipped out same day if orders are placed Monday - Friday before 1 PM (Pacific Time). Orders placed on weekends or after 1 PM (Pacific Time) will be processed next business day. Please note: for customer protection, all orders are subject to review and delay may occur. Please take into consideration weekends and holidays when selecting delivery date.

How do I track my order?

To check on the status of your order please log into your account here. Once your order has been shipped we will send you an email confirmation with your tracking information.

Do you offer gift cards?

Yes we do offer gift cards. Send your friends and family a Citizens of Humanity gift card. Your special someone will receive a virtual gift card.